FAQ
What is your service area?
I’m happy to provide our in-home shopping experiences to clients who reside within 50 miles of Surf + Sand’s Mill Valley boutique.
How is payment handled?
I’ll invoice you directly for your service and take Visa, Mastercard, and American Express. Payment is due at least 48 hours before your service. Failure to render payment within the aforementioned time period will result in the cancellation of your service.
Payment for all Surf + Sand merchandise that you decide to keep will take place over the phone at the end of your service.
What happens if I need to reschedule?
I’m happy to reschedule your service with at least 24 hours notice. Cancellations that occur less than 24 hours prior to scheduled service will result in forfeiture of service fees.
What happens if I don’t buy anything?
These services are about so much more than shopping! If you choose not to purchase, I will create up to 10 outfits using pieces you already own delivered in a digital lookbook per the service description.
What if the clothes don’t fit me?
I’ll bring up to two sizes of each item, inventory permitted. If you wish to purchase an additional size, you may do so online via surfandsand.co or come into the boutique.
What is Surf + Sand’s return policy?
Surf + Sand offers an exchange or store credit within 10 days of purchase as long as the item is in new condition, not worn, and tags are attached.
All sale items as well as hats, sunglasses and jewelry are final sale. More details.
What if I damage a piece while I’m trying it on?
Customers are liable for the full retail price of any merchandise that is ripped, stained, or otherwise damaged while they are trying it on.
I loved my service and want to do it again! What are my options?
Repeat customers will have the option to purchase future services on an a la carte or subscription basis after conclusion of their initial service. Subscription customers may apply the cost of their first service to the subscription package.